Quick answer
In the first 24 hours after water damage, stop the source of water, cut power to wet areas if it is safe, move valuables away from water, take photos for insurance, and call a professional restoration company to extract water and start drying. Mould can begin growing within 24 to 48 hours, so speed matters.
Step 1: Stop the water
Find your main water shut-off valve and turn it clockwise until it stops. In many Prince George homes it is in the basement, crawlspace or utility room, often on the wall facing the street. If the leak is from a toilet or appliance, there is usually a small valve right behind it.
Step 2: Make the area safe
Water and electricity are a dangerous mix. If outlets, cords or appliances are wet, turn off power to that area at the breaker panel, but only if you can reach it without standing in water. If in doubt, stay out and call an electrician or your restoration company.
Step 3: Protect your belongings
Move electronics, photos, documents and rugs to a dry room. Put aluminum foil or plastic under furniture legs to stop stains spreading into carpet. Lift curtains off the floor.
Step 4: Document everything
Before cleanup starts, take clear photos and video of every wet area, the source of the leak and damaged items. Your insurer will ask for this. Keep receipts for anything you buy during the emergency.
Step 5: Call a restoration company
Mops and household fans remove surface water but cannot dry wall cavities, subfloors or insulation. Professionals use extraction equipment, commercial dehumidifiers and moisture meters to dry the structure completely. Learn more about our water damage restoration service.
What not to do
- Do not use a household vacuum to pick up water.
- Do not turn on ceiling lights or fans if the ceiling is wet or sagging.
- Do not peel back wet carpet yourself if the water could be contaminated.
- Do not wait to see if it dries on its own.
Why the 24 hour window matters
In the first day, water wicks up drywall and swells wood. Between 24 and 48 hours, mould can start to grow and odours begin. After a few days, more materials need to be removed, and repairs cost more. Fast action keeps the job smaller.
Dealing with this right now in Prince George? Call PG Restorations 24/7 at (778) 281-2407. We will walk you through the next steps and send a crew if you need one.
Frequently asked questions
How long does it take for water to damage drywall?
Drywall starts absorbing water within minutes and can lose strength within hours. If it is dried quickly with professional equipment it can often be saved.
Should I call my insurance company or a restoration company first?
You can do either. Many people call a restoration company first to stop the damage, then call their insurer. Policies expect you to take reasonable steps to prevent more damage.
This article is general information for Prince George property owners. Every property and insurance policy is different, so contact a professional for advice on your situation.